In Store Purchases
Our returns policy lasts 30 days.
For in-store returns, we can offer either a direct swap with another book of the same price, or a gift card for the value of the item. Gift cards last for two years.
Returns require a receipt or proof of purchase and must be in a re-saleable condition. If you cannot provide proof of purchase, we cannot guarantee we will accept the return. If this is case just drop us an email at hello@storysmithbooks.com or pop by the shop. Returns that do not have a receipt are assessed case-by-case.
We do not offer refunds on books bought in store unless the book is faulty (e.g. it has misprinted pages, faulty binding, or another manufacturing defect). If this is the case, please bring it back to the store in the same condition within 30 days of receiving it with a proof of purchase or receipt.
Non-returnable items:
- Gift cards and national book tokens
- Sale items
- Certain firm sale bespoke orders
- Signed books & personalised copies
- Subscription gifts
- Event tickets
Bespoke Orders
If you have prepaid for a bespoke order that we have been unable to fulfil, we can provide a full refund providing that you have a receipt or proof of purchase and it is within 30 days of payment. For bespoke orders that are prepaid via our website, we may be able to process refunds which fall outside of this timeframe. This is assessed on a case-by-case basis.
If you cannot provide a receipt or proof of purchase we can usually offer an exchange or the value of the order on a gift card.
Online & Postal Orders
For returns of online or postal orders, please first email us at hello@storysmithbooks.com and we’ll guide you through the process. We can offer full refunds for any reason provided it is within 30 days of making payment.
We review missing parcels or books damaged in transit on a case by case basis. Please email us at hello@storysmithbooks.com
If you’ve chosen to send an international order using an untracked service, we regret that we are unable to offer refunds for missing parcels.
If you choose to return a book which does not have any faults or damages, you are responsible for any additional postage costs related to the return of the item. We recommend using a tracked service to ensure it arrives with us safely. If a book has arrived with you and is faulty or damaged please email us at hello@storysmithbooks.com with pictures of the damage or fault.
International Orders
We do ship internationally. If you’d like to place an order for international shipping, please email us at hello@storysmithbooks.com with the book you’re after and your full address. We quote for postage on a case-by-case basis as the price of international shipping varies.
For all international orders, we strongly recommend choosing a tracked service. If you choose to send an international order using an untracked service, we regret that we are unable to offer refunds for missing parcels.
Some international orders may incur customs charges on delivery. These are to be paid by the customer and we cannot reimburse customers on unexpected customs charges.
If you have any queries about refunds, returns or online ordering please contact us via email at hello@storysmithbooks.com